Uxcel Teams Billing

Welcome to the Uxcel Teams billing guide! This article will walk you through how billing works when managing seats, inviting new members, and making adjustments mid-cycle. Whether you’re adding new team members or adjusting your current seat count, we aim to provide transparent, predictable billing.

Key concept: active Pro seats

Uxcel Teams are billed based on the number of active Pro seats — not just invited users.

You can invite unlimited members (such as team leads, L&D managers, or mentors), but only those with Pro access enabled count toward your billing.

When does billing start?

Billing starts at the moment you activate a Pro seat for a user — not when they accept the invite. This guarantees immediate access to paid features.

Examples:

• You invite a user and assign them a Pro seat today → billing begins today.

• You invite someone but don’t activate their Pro seat → they won’t be billed.

How does prorated billing work?

Prorated billing ensures you're only charged for the time you actually use a seat.

When you add seats, you are charged based on the number of days remaining in your billing cycle.
When you remove seats, you're credited for the unused time — that is, the remaining days in your billing term after the seat is removed.

These credits will be automatically applied to your next invoice.

Example of prorated charge:

• You add 2 Pro seats on March 15th.

• Your billing cycle ends on December 31st.

• You will only be charged for the portion from March 15th to December 31st — that includes the 16 remaining days in March, and the months April through December.

Example of prorated credit:

• You remove 2 Pro seats on September 1st.

• You already paid for the full year.

• You will receive a credit for the remaining 4 months (September through December).

• This credit will reduce your next invoice total automatically.

Invoices: how and when they're generated

Invoices are generated:

• Immediately, when you add new seats and pay by card

• At the end of your billing period, if you’re invoiced annually

Invoices reflect:

• All active Pro seats

• Any prorated charges for seats added mid-cycle

• Any credits for seats removed mid-cycle

You’ll always receive a summary of the invoice via email, and it will be visible in your billing settings.

Common questions

Need help?

You can reach our support team at any time for:

• Clarifications on invoices

• Help with adjusting seat counts

• Questions about your current usage

➡️ Contact support at support@uxcel.com